Refund policy

Inspect your order: Upon receipt, please inspect your purchase and let us know of any damage, size mix-up or error. We will arrange a replacement right away at no cost to you. Not every bed is the same, so before you wash, try your bedding on first. If something is not right, let us know and we will make it right.

Returns and exchanges: We accept returns and exchanges within 30 days of delivery on items that are unwashed and unused, in their original packaging. Washed or used items, or items damaged through normal wear and tear, cannot be returned. Return shipping is paid by the customer, except when the item is defective or we sent the wrong item or size. Made-to-order items are final sale unless defective.

Refunds: Once your return is received and inspected, we will email you and issue your refund to the original payment method. Original shipping charges are not refundable.

How to start a return: Email us at shanhomeliving@gmail.com with your order number and the item you would like to return or exchange, and we will send you instructions.